Why can’t the company’s WeChat be able to build a group chat

Corporate WeChat supports creation group chat. When encountering cannot be created, please check the following common questions:
1. What group chats do corporate WeChat support creation?

The company WeChat supports the creation of internal and external groups; the creation group can be created through the number at the top of the message interface.
Is when launching group chats, if you only choose a corporate address book personnel, it is an internal group; when you initiate group chat, you can also select the corporate address book staff and external contacts/customers/WeChat contacts, which are external groups.
2, how to create a customer base?
The members with permissions with the customer base can click [Create a Customer Group] in the client-> workbench]-> [Customer Group].
3, customer group authority.
The enterprise WeChat administrator can configure the use permissions of “customer contact and customer base”. The customer base cannot be built. It may not have the authority, and you can contact the administrator to configure the opening authority.
4, the creation department group is conditional
It needs to be opened in the “My Enterprise”-“Chat Management”-“Department Group” in the background of the administrator.
only the smallest department node (no department department) will create departmental chat.
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