1 thought on “The quality of the cat’s sashimi service declined, the client was pulled by the CEO, and the mediation still refused to communicate”
George
*This article has changed due to the repeated requirements of the mediation person, but insists on protecting privacy, respecting the truth, and striving for objectives, please learn about it.
* For the purchase of consumption, the merchant does not deliver the goods on time (promised to be delivered the next day, but the fact is that there is no logistics outlet information for more than 30 hours the next night), so that the customer is forced to return the goods. However, the refund was delayed. After the response, the attitude was bad, and the personal attack was carried out. Customers also reserved the right to resort to the law.
* For the public letter, after the customer’s first reminder, Uncle Cat still did not respond to the error message, did not correct it, confused audiovisual, and reversed black and white. At the same time, Uncle Cat leaked customer privacy (name, work unit, live -action photo), which has a significant impact on the personal reputation of the customer and the company’s reputation. Customers and companies also retain their right to resort to law.
Progressive Update 2: CEO believes that apology in WeChat chat is already the limit of ability, and refuse to apologize publicly.
In reminder and correcting, Uncle Cat still does not respond and does not correct it. He uses a fabricated event and subjective inference to justify himself. In the text, the contradiction in the text, the strong attitude, can’t help but be afraid.
. For example:
1 The article mentioned “official apology for customer service quality issues”, and when the back -end self -promotion, he asked “Where does the conclusion of the service quality decline come from? “Isn’t the overall quality a combination of products customer service logistics? If there is no problem, what do you apologize? In contradictions, he faces himself.
2 Cat Uncle complained that “starting a business is not easy”, “cherish and treat every customer well”, and turn around and say that you can choose not to do your business for dignity. ” This shows that when there is no problem, the customers who pay for consumption are God; if there is a problem, the customers who pay the money can only be grandson. The service awareness is really worrying. The dignity of Uncle Cat’s family is too valuable.
3 Cat Shuwen mentioned customers with too small and small, “never encountered a customer complaint in quality and service”, and an increase of 15 yuan in the comment area immediately appeared It was required to be delivered for 2 hours, and the result was only a few days after a few days. Customers who were required to be refused by 15 yuan were required to be rejected. It could not help but make people doubt about other data. “No complaints”?
Finally, the customer made a request to public reflection and apology to the merchant, and was rejected.
Progressive update 1: CEO gift was rejected, thinking that “irony and riding sending friends = official apology”
70 hours of 70 hours, there is still no news. At this time, the customer received the “A Public Letter of the Entrepreneur Cat Uncle Cat Classmate” reposted by a friend. There is no explanation of two unpleasant incidents from beginning to end. At the same time, he also took out a few incomplete screenshots and “judge” the customer “boring and slandering Uncle Cat”. And Uncle Mao believes that this article is “sincere public apology.”
The contradictory contradictions appeared in the article. Customers have responded at the comment department, and even encouraged Uncle Cat to continue to refuel. The first response content is as follows:
The uncle Mao did not continue to respond, nor did it modify the article, and let it continue to spread and confuse audiovisual.
At the same time, Uncle Cat is also inaction. As a senior media person in 12 years, even the basic common sense of privacy to protect privacy is not possible. It is really ashamed to cultivate such talents for Xinmin.com and Bund pictorials.
Compared with the original text of the customer, the passing part covers privacy. Regarding the questions raised by Uncle Cat, apologize to modify it in time, and even a media door can strive to seek the truth. Uncle can’t?
, once again, uncle Cat and customers finally contacted each other in WeChat. As a gift, it was rejected by customers.
. The merchant asked customers to delete the article and reduce the impact. It also did not afford to respond.
[Here’s a statement: There is no false information in this article. The apology “has no sincerity” and asked Uncle Cat to apologize sincerely in the official public channel. In this regard, Uncle Mao thought that “irony and slandering, slandering others friends’ circle = official apology.”
Finally, the customer asked Uncle Cat, hoping that Uncle Cat “new year improves service quality and improves service attitude”. He also told the mediation person that he was already on vacation and did not want to continue to entangle the matter.
————————————
The text:
[Breakfast, becoming a customer]
The sashimi of the cat is a vertical electricity with the main cashmere salmon and other high -quality Japanese ingredients The product brand, its logistics distribution is also one of the important selling points. The official website and the purchase page are written “(the fastest) 2 hours.” Under the recommendation of a friend, the customer tried and fell in love with Uncle Cat’s sashimi, and often recommended to friends in large and small WeChat groups.
[2016 new experience, 30 hours without logistics information]
, one of January consumption gives customers a new understanding of the cat’s sashimi.
Screenshot content:
placed an order at 10:09 on January 15th, successful payment
January 15th at 18:59 still without logistics information , Placed the order for 9 hours
January 16th at 09:37 There is still no logistics information, the order is 23 hours
January 16th 18:14 still has no logistics information. The order has been placed for 32 hours, and it is forced to return the goods
January 20th at 08:27 No refund has not made any progress. The return application has been submitted for 86 hours. R n did not progress at 11:45 on January 22, and the return application has been submitted for 138 hours. Customers are not resident in Shanghai at present, and they have a chance to return to Shanghai. On Friday, January 15th, the client will return to Shanghai this weekend, thinking that he must eat the sashimi of the uncle who delivered the door again, so he got the order early in the morning, waiting for delivery and delivery. The customer thought that it would be delivered for 2 hours as before. As a result, I found that I did not deliver it at night. Check the order details and found that there was no logistics information, so I asked the customer service to help inquire. Lose” .
. On January 16, the customer waited for a whole day at home. He still did not deliver the goods to the door. The night was already dark. The dinner was about to start. The salmon has not been delivered yet. The customer is slightly dissatisfied, asking what the customer service is. I do n’t know, the customer service only informed the customer at this time: “The delivery master’ s car is broken ”. What is even more sad is“ too late to send you today ”, and even invite customers to“ apply for returns ”. When the client learned, he did not blame Uncle Cat for the first time, but felt sad for not being able to eat sandwich, because the next time he returned to Shanghai, he didn’t know when he would wait. In desperation, the client was forced to kill the return button.
In January 20, the return application has been submitted for 3 days. Uncle Cat did not refund the customer, nor did he issue any progress notice. The customer had to consult customer service with questions again. Like the disappointing delivery situation, I do n’t know, the original refund time is 7-15 days! Compared with the refund of the application of public reviews at any time, the customer could not help but be frightened. Fortunately, the customer service proactively proposed to “solve privately”. Customers have canceled the official refund application and registered the Alipay account for the trust of the sashimi brand of Uncle Cat, and registered the Alipay account.
. However, the matter has not ended. Until January 22, on the 6th day after the return, the customer still did not receive a refund or no notice. Customers thought: If it is solved privately, isn’t Alipay transfer to the account in 10 minutes? Coincidentally, the customer saw that the fan WeChat group was doing product promotion, and by the way, he asked the return. At this moment, the customer service responded quickly, and the refund operation became surprisingly fast. 99 yuan hit the customer’s Alipay on the day.
From January 15th to January 22, for a full week, customers did not eat the long -term salmon, nor did they get explained in time, and they did not receive a refund in time. One stomach. Considering that logistics was urgent at the end of the year, customers also expressed their understanding. But no matter who it is, the promised things will be deeply disappointed, and it will also reduce the favor of Uncle Cat’s sashimi brand.
[Disappointment, customers still sincerely want to buy]
half a month after a period of time, customers see the No. 2 fan WeChat group (currently there are at least 7 groups, 2 The group description is an old customer) advertising again, thinking: “Don’t you hurry up to buy it again?” But the customer did not expect that Uncle Cat had already tagged the customer as a blacklist customer, and was directly closed in 5 minutes. Enter the small black house.
In order to prevent the last unpleasantness of the last time, the customer immediately asked the delivery arrangement and got the answer “the next day”. Said “the next day” delivery in public, but can you really do it? Customers have doubts, but in order to ask for the interests of merchants, they did not ask for more than 100 people. Instead, they chose to communicate privately with customer service.
The customer is acceptable to “delivery the next day”, but if you encounter the service attitude of “not to be delivered” like the merchant again, the customer is worried and unacceptable. Customers carefully assumed that “if you don’t send it (at least there is a logistics information?), Can he return the goods?”, Also carefully asked the merchant’s opinion, “Can you see it?” But he did not expect that the storm suddenly came at this moment. The customer service suddenly became very excited and the response was strong. Four exclamation marks were issued in a row, saying “No !!!”, claiming that he was “unbearable.” Customers are surprised by this and pay for your products and services. If you can’t do it, the customer must follow your heart? It has been silent for a long time, and the customer did not expressed dissatisfaction until this moment: poor service quality and disappointment; poor service attitude and angry!
[Here is a serious statement: Customers have never said that “it must be delivered the next morning”, and never mentioned any excessive requirements. Uncle Cat told others that this was a “tricky customer” and wanted to escape responsibility. ]
At the same time, the customer service finally revealed the true feelings, “Then don’t buy it”, “Funny!” After two abusive, quickly delete the customer’s WeChat and even give the customer a smile. There is no time. At the same time, the customer service quickly reported the CEO, and the CEO personally moved the client out of the group, for fear of negatively affecting other customers.
The “can’t afford”! Customers paid the money and could not get the quality of service promised by the merchant. Is it a customer’s fault? Generally, even if the product logistics is mixed, it is even more important, but the imported salmon, which is the top signboard, if the logistics cannot keep up, the ingredients are not fresh, is it worth taste? If you eat bad stomachs, who should be responsible? If the customer pays the money and enjoys the promised goods and services, it depends on the face, listen to the order, and do not have any doubts. If all risks and responsibilities must be borne by the customer, then the merchant becomes God?
[Unexpectedly, CEO has gained customers]
The customer feels unreasonable. I chatted with the CEO on WeChat, CEO admits that “just fight for food” and have no money, and also introduced the new products to be launched next. The customer wants to ask the CEO at this moment, but found that it has been hacked. It is “the first time I saw it” and “I really admire!” The private relationship is gone, so the CEO personally removes the client’s crowd. This behavior is very correct.
The communication channels are cut off. Customers cannot take the initiative to contact Uncle Cat’s sashimi. After more than 60 hours of incident, businesses with many contact information such as customer mobile phones and WeChat have never tried to take the initiative to contact communicate.
[Here’s statement: CEO believes that after the customer delete private WeChat and fan WeChat group by CEO, you should take the initiative to search for the contact information of Uncle Cat Uncle Cat, instead of waiting for the merchant to contact the customer to contact the customer Essence It can be seen that Uncle Cat has the spirit of persistence. The screenshot of friends, CEO believes that it is “intentional to be a bureau”, which is seriously incorrect and directly attacked the customer’s personal reputation. ]
The customers have never seen such arrogant merchants, and they have never seen such an arrogant entrepreneurial CEO. After telling my friends, I got a lot of solidarity, and everyone agreed that “this shop quickly closed down.”
[Thousands of miles of bad things, the financing related parties take the initiative to come to the door]
That night, Uncle Cat’s friends, a financing related parties, took the initiative to contact customers, understood the situation through the most direct telephone communication, and mediation in the middle. However, this is not used. The mediation person even sent multiple 1 minutes of voice and worked hard for a whole night, but both sides remained their opinions and did not even pass directly. The CEO expressed “unable to serve” for the client.
Is some questions raised by customers, after the medium conversation, the CEO explained: For the salmon for more than 30 hours, CEO said “delivery and delivery are two things”; Regarding the 6 -day refund application, CEO said that “I don’t think there is any problem.” For customers’ pre -sale consultation, CEO believes that it will be “malicious order”. At the same time, CEO has never called customers, but has concluded that “this is completely the customer’s own logic” judgment.
[Here’s a statement: The mediation person once said, “Uncle Cat is a project on our side, I have taken our money”, so the author mistakenly believes that it is an early investor to have a deviation of understanding. The original text has been corrected. Essence The screenshot here is sent to the customer by the mediation person’s own screenshots. After the call at 12 o’clock in the middle of the night, it deleted because of personal feelings, but there is no malicious use of use. Uncle Cat was seriously lost to use “lying on the face” and directly attacked the customer’s personal reputation. ]
It from the chat history, it can be seen that the CEO’s understanding of the two things is actually very incomplete, but it is one -sided to listen to the words of your own customer service. Regardless of whether the matter is right or wrong, the CEO clearly realizes that “this is a misunderstanding, communication issues”, but they have never contacted the customer and adopted any form of communication. Regarding the incident of pulling black, CEO said, “I delete dozens of people a week”, and my friends who are Uncle Cat are really enthusiastic!
[Infinite power, the third -party merchant platform can only watch]
In afterwards, the customer contacted the platform for providing third -party merchants for uncle Cat’s sashimi -Youzan. The person in charge of Youzan heard the matter, and he was also angry.
The loss of money and goods during the transaction process, and it is impossible to intervene as a third -party platform. You can only contact the merchant and give a friendly reminder to “please improve the service attitude”.
has waited for a long time, and I ca n’t buy the product, but causing a stomach, and at the same time, there is nowhere to complain. Such passage and results are really disappointing. While working hard to ensure the quality of service, it should also improve the attitude of service. Inappropriate and timely communication will even be clumsy. If the merchants encounter some objective difficulties, they should also inform the customers in advance so that the two parties can be psychologically prepared, instead of being passively investigated until the customer finds the problem and gives themselves excuses. If everything is a communication problem, why not face the problem and communicate positive after the problem occurs? I believe everyone is the same person with empathy and understanding each other. As a third -party platform, while providing technical support, whether it can help merchants to improve service quality and service attitude and make customers more satisfied, this is also worth thinking.
[Star entrepreneurial, always looking for financing]
The customer service can be understood, and CEO is also childish, which is also rare. It is reported that Uncle Shao Jiaxiang, CEO, was the deputy editor -in -chief of Xinmin.com. He worked in the Bund Pictorial and was a senior media person. He was an entrepreneur with a star background. At the same time, Shao Jiaxiang is also one of the experts of the expert consultation platform of “in the walk” and has been welcomed by many. The brief introduction shows that he is a person with a very high quality requirements and a very valued customer trust, and the above things will inevitably make this briefing look ridiculous.
Copher mass entrepreneurship, innovation. It is understood that Uncle Cat’s sashimi is also an Internet entrepreneurial project. In March 2015, he received millions of yuan (this is a public relations figure, not confirmed) seed round financing. In addition, according to a number of investors feedback, Uncle Cat’s sashimi has been looking for a new round of financing. He has seen it in the project roadshow, but so far there is no information about successful financing.
*This article has changed due to the repeated requirements of the mediation person, but insists on protecting privacy, respecting the truth, and striving for objectives, please learn about it.
* For the purchase of consumption, the merchant does not deliver the goods on time (promised to be delivered the next day, but the fact is that there is no logistics outlet information for more than 30 hours the next night), so that the customer is forced to return the goods. However, the refund was delayed. After the response, the attitude was bad, and the personal attack was carried out. Customers also reserved the right to resort to the law.
* For the public letter, after the customer’s first reminder, Uncle Cat still did not respond to the error message, did not correct it, confused audiovisual, and reversed black and white. At the same time, Uncle Cat leaked customer privacy (name, work unit, live -action photo), which has a significant impact on the personal reputation of the customer and the company’s reputation. Customers and companies also retain their right to resort to law.
Progressive Update 2: CEO believes that apology in WeChat chat is already the limit of ability, and refuse to apologize publicly.
In reminder and correcting, Uncle Cat still does not respond and does not correct it. He uses a fabricated event and subjective inference to justify himself. In the text, the contradiction in the text, the strong attitude, can’t help but be afraid.
. For example:
1 The article mentioned “official apology for customer service quality issues”, and when the back -end self -promotion, he asked “Where does the conclusion of the service quality decline come from? “Isn’t the overall quality a combination of products customer service logistics? If there is no problem, what do you apologize? In contradictions, he faces himself.
2 Cat Uncle complained that “starting a business is not easy”, “cherish and treat every customer well”, and turn around and say that you can choose not to do your business for dignity. ” This shows that when there is no problem, the customers who pay for consumption are God; if there is a problem, the customers who pay the money can only be grandson. The service awareness is really worrying. The dignity of Uncle Cat’s family is too valuable.
3 Cat Shuwen mentioned customers with too small and small, “never encountered a customer complaint in quality and service”, and an increase of 15 yuan in the comment area immediately appeared It was required to be delivered for 2 hours, and the result was only a few days after a few days. Customers who were required to be refused by 15 yuan were required to be rejected. It could not help but make people doubt about other data. “No complaints”?
Finally, the customer made a request to public reflection and apology to the merchant, and was rejected.
Progressive update 1: CEO gift was rejected, thinking that “irony and riding sending friends = official apology”
70 hours of 70 hours, there is still no news. At this time, the customer received the “A Public Letter of the Entrepreneur Cat Uncle Cat Classmate” reposted by a friend. There is no explanation of two unpleasant incidents from beginning to end. At the same time, he also took out a few incomplete screenshots and “judge” the customer “boring and slandering Uncle Cat”. And Uncle Mao believes that this article is “sincere public apology.”
The contradictory contradictions appeared in the article. Customers have responded at the comment department, and even encouraged Uncle Cat to continue to refuel. The first response content is as follows:
The uncle Mao did not continue to respond, nor did it modify the article, and let it continue to spread and confuse audiovisual.
At the same time, Uncle Cat is also inaction. As a senior media person in 12 years, even the basic common sense of privacy to protect privacy is not possible. It is really ashamed to cultivate such talents for Xinmin.com and Bund pictorials.
Compared with the original text of the customer, the passing part covers privacy. Regarding the questions raised by Uncle Cat, apologize to modify it in time, and even a media door can strive to seek the truth. Uncle can’t?
, once again, uncle Cat and customers finally contacted each other in WeChat. As a gift, it was rejected by customers.
. The merchant asked customers to delete the article and reduce the impact. It also did not afford to respond.
[Here’s a statement: There is no false information in this article. The apology “has no sincerity” and asked Uncle Cat to apologize sincerely in the official public channel. In this regard, Uncle Mao thought that “irony and slandering, slandering others friends’ circle = official apology.”
Finally, the customer asked Uncle Cat, hoping that Uncle Cat “new year improves service quality and improves service attitude”. He also told the mediation person that he was already on vacation and did not want to continue to entangle the matter.
————————————
The text:
[Breakfast, becoming a customer]
The sashimi of the cat is a vertical electricity with the main cashmere salmon and other high -quality Japanese ingredients The product brand, its logistics distribution is also one of the important selling points. The official website and the purchase page are written “(the fastest) 2 hours.” Under the recommendation of a friend, the customer tried and fell in love with Uncle Cat’s sashimi, and often recommended to friends in large and small WeChat groups.
[2016 new experience, 30 hours without logistics information]
, one of January consumption gives customers a new understanding of the cat’s sashimi.
Screenshot content:
placed an order at 10:09 on January 15th, successful payment
January 15th at 18:59 still without logistics information , Placed the order for 9 hours
January 16th at 09:37 There is still no logistics information, the order is 23 hours
January 16th 18:14 still has no logistics information. The order has been placed for 32 hours, and it is forced to return the goods
January 20th at 08:27 No refund has not made any progress. The return application has been submitted for 86 hours. R n did not progress at 11:45 on January 22, and the return application has been submitted for 138 hours. Customers are not resident in Shanghai at present, and they have a chance to return to Shanghai. On Friday, January 15th, the client will return to Shanghai this weekend, thinking that he must eat the sashimi of the uncle who delivered the door again, so he got the order early in the morning, waiting for delivery and delivery. The customer thought that it would be delivered for 2 hours as before. As a result, I found that I did not deliver it at night. Check the order details and found that there was no logistics information, so I asked the customer service to help inquire. Lose” .
. On January 16, the customer waited for a whole day at home. He still did not deliver the goods to the door. The night was already dark. The dinner was about to start. The salmon has not been delivered yet. The customer is slightly dissatisfied, asking what the customer service is. I do n’t know, the customer service only informed the customer at this time: “The delivery master’ s car is broken ”. What is even more sad is“ too late to send you today ”, and even invite customers to“ apply for returns ”. When the client learned, he did not blame Uncle Cat for the first time, but felt sad for not being able to eat sandwich, because the next time he returned to Shanghai, he didn’t know when he would wait. In desperation, the client was forced to kill the return button.
In January 20, the return application has been submitted for 3 days. Uncle Cat did not refund the customer, nor did he issue any progress notice. The customer had to consult customer service with questions again. Like the disappointing delivery situation, I do n’t know, the original refund time is 7-15 days! Compared with the refund of the application of public reviews at any time, the customer could not help but be frightened. Fortunately, the customer service proactively proposed to “solve privately”. Customers have canceled the official refund application and registered the Alipay account for the trust of the sashimi brand of Uncle Cat, and registered the Alipay account.
. However, the matter has not ended. Until January 22, on the 6th day after the return, the customer still did not receive a refund or no notice. Customers thought: If it is solved privately, isn’t Alipay transfer to the account in 10 minutes? Coincidentally, the customer saw that the fan WeChat group was doing product promotion, and by the way, he asked the return. At this moment, the customer service responded quickly, and the refund operation became surprisingly fast. 99 yuan hit the customer’s Alipay on the day.
From January 15th to January 22, for a full week, customers did not eat the long -term salmon, nor did they get explained in time, and they did not receive a refund in time. One stomach. Considering that logistics was urgent at the end of the year, customers also expressed their understanding. But no matter who it is, the promised things will be deeply disappointed, and it will also reduce the favor of Uncle Cat’s sashimi brand.
[Disappointment, customers still sincerely want to buy]
half a month after a period of time, customers see the No. 2 fan WeChat group (currently there are at least 7 groups, 2 The group description is an old customer) advertising again, thinking: “Don’t you hurry up to buy it again?” But the customer did not expect that Uncle Cat had already tagged the customer as a blacklist customer, and was directly closed in 5 minutes. Enter the small black house.
In order to prevent the last unpleasantness of the last time, the customer immediately asked the delivery arrangement and got the answer “the next day”. Said “the next day” delivery in public, but can you really do it? Customers have doubts, but in order to ask for the interests of merchants, they did not ask for more than 100 people. Instead, they chose to communicate privately with customer service.
The customer is acceptable to “delivery the next day”, but if you encounter the service attitude of “not to be delivered” like the merchant again, the customer is worried and unacceptable. Customers carefully assumed that “if you don’t send it (at least there is a logistics information?), Can he return the goods?”, Also carefully asked the merchant’s opinion, “Can you see it?” But he did not expect that the storm suddenly came at this moment. The customer service suddenly became very excited and the response was strong. Four exclamation marks were issued in a row, saying “No !!!”, claiming that he was “unbearable.” Customers are surprised by this and pay for your products and services. If you can’t do it, the customer must follow your heart? It has been silent for a long time, and the customer did not expressed dissatisfaction until this moment: poor service quality and disappointment; poor service attitude and angry!
[Here is a serious statement: Customers have never said that “it must be delivered the next morning”, and never mentioned any excessive requirements. Uncle Cat told others that this was a “tricky customer” and wanted to escape responsibility. ]
At the same time, the customer service finally revealed the true feelings, “Then don’t buy it”, “Funny!” After two abusive, quickly delete the customer’s WeChat and even give the customer a smile. There is no time. At the same time, the customer service quickly reported the CEO, and the CEO personally moved the client out of the group, for fear of negatively affecting other customers.
The “can’t afford”! Customers paid the money and could not get the quality of service promised by the merchant. Is it a customer’s fault? Generally, even if the product logistics is mixed, it is even more important, but the imported salmon, which is the top signboard, if the logistics cannot keep up, the ingredients are not fresh, is it worth taste? If you eat bad stomachs, who should be responsible? If the customer pays the money and enjoys the promised goods and services, it depends on the face, listen to the order, and do not have any doubts. If all risks and responsibilities must be borne by the customer, then the merchant becomes God?
[Unexpectedly, CEO has gained customers]
The customer feels unreasonable. I chatted with the CEO on WeChat, CEO admits that “just fight for food” and have no money, and also introduced the new products to be launched next. The customer wants to ask the CEO at this moment, but found that it has been hacked. It is “the first time I saw it” and “I really admire!” The private relationship is gone, so the CEO personally removes the client’s crowd. This behavior is very correct.
The communication channels are cut off. Customers cannot take the initiative to contact Uncle Cat’s sashimi. After more than 60 hours of incident, businesses with many contact information such as customer mobile phones and WeChat have never tried to take the initiative to contact communicate.
[Here’s statement: CEO believes that after the customer delete private WeChat and fan WeChat group by CEO, you should take the initiative to search for the contact information of Uncle Cat Uncle Cat, instead of waiting for the merchant to contact the customer to contact the customer Essence It can be seen that Uncle Cat has the spirit of persistence. The screenshot of friends, CEO believes that it is “intentional to be a bureau”, which is seriously incorrect and directly attacked the customer’s personal reputation. ]
The customers have never seen such arrogant merchants, and they have never seen such an arrogant entrepreneurial CEO. After telling my friends, I got a lot of solidarity, and everyone agreed that “this shop quickly closed down.”
[Thousands of miles of bad things, the financing related parties take the initiative to come to the door]
That night, Uncle Cat’s friends, a financing related parties, took the initiative to contact customers, understood the situation through the most direct telephone communication, and mediation in the middle. However, this is not used. The mediation person even sent multiple 1 minutes of voice and worked hard for a whole night, but both sides remained their opinions and did not even pass directly. The CEO expressed “unable to serve” for the client.
Is some questions raised by customers, after the medium conversation, the CEO explained: For the salmon for more than 30 hours, CEO said “delivery and delivery are two things”; Regarding the 6 -day refund application, CEO said that “I don’t think there is any problem.” For customers’ pre -sale consultation, CEO believes that it will be “malicious order”. At the same time, CEO has never called customers, but has concluded that “this is completely the customer’s own logic” judgment.
[Here’s a statement: The mediation person once said, “Uncle Cat is a project on our side, I have taken our money”, so the author mistakenly believes that it is an early investor to have a deviation of understanding. The original text has been corrected. Essence The screenshot here is sent to the customer by the mediation person’s own screenshots. After the call at 12 o’clock in the middle of the night, it deleted because of personal feelings, but there is no malicious use of use. Uncle Cat was seriously lost to use “lying on the face” and directly attacked the customer’s personal reputation. ]
It from the chat history, it can be seen that the CEO’s understanding of the two things is actually very incomplete, but it is one -sided to listen to the words of your own customer service. Regardless of whether the matter is right or wrong, the CEO clearly realizes that “this is a misunderstanding, communication issues”, but they have never contacted the customer and adopted any form of communication. Regarding the incident of pulling black, CEO said, “I delete dozens of people a week”, and my friends who are Uncle Cat are really enthusiastic!
[Infinite power, the third -party merchant platform can only watch]
In afterwards, the customer contacted the platform for providing third -party merchants for uncle Cat’s sashimi -Youzan. The person in charge of Youzan heard the matter, and he was also angry.
The loss of money and goods during the transaction process, and it is impossible to intervene as a third -party platform. You can only contact the merchant and give a friendly reminder to “please improve the service attitude”.
has waited for a long time, and I ca n’t buy the product, but causing a stomach, and at the same time, there is nowhere to complain. Such passage and results are really disappointing. While working hard to ensure the quality of service, it should also improve the attitude of service. Inappropriate and timely communication will even be clumsy. If the merchants encounter some objective difficulties, they should also inform the customers in advance so that the two parties can be psychologically prepared, instead of being passively investigated until the customer finds the problem and gives themselves excuses. If everything is a communication problem, why not face the problem and communicate positive after the problem occurs? I believe everyone is the same person with empathy and understanding each other. As a third -party platform, while providing technical support, whether it can help merchants to improve service quality and service attitude and make customers more satisfied, this is also worth thinking.
[Star entrepreneurial, always looking for financing]
The customer service can be understood, and CEO is also childish, which is also rare. It is reported that Uncle Shao Jiaxiang, CEO, was the deputy editor -in -chief of Xinmin.com. He worked in the Bund Pictorial and was a senior media person. He was an entrepreneur with a star background. At the same time, Shao Jiaxiang is also one of the experts of the expert consultation platform of “in the walk” and has been welcomed by many. The brief introduction shows that he is a person with a very high quality requirements and a very valued customer trust, and the above things will inevitably make this briefing look ridiculous.
Copher mass entrepreneurship, innovation. It is understood that Uncle Cat’s sashimi is also an Internet entrepreneurial project. In March 2015, he received millions of yuan (this is a public relations figure, not confirmed) seed round financing. In addition, according to a number of investors feedback, Uncle Cat’s sashimi has been looking for a new round of financing. He has seen it in the project roadshow, but so far there is no information about successful financing.